Refund Policy

  • FONACC Warranty Policy/Guidelines

    • All FONACC products and their accessories come with a warranty that covers technical issues, excluding physical damages. Free door-to-door services are provided throughout the warranty period from the date of purchase. The period of warranty is mentioned on the packaging.
    • Proof of purchase in the form of invoice is required for availing warranty services. FONACC may not provide services if the invoice is not retained. 
    • We will pick up the product from your address, for repair or replacement. In case of non-availability of a reverse pick-up facility at your location, FONACC may request you to self-ship the product to our warehouse and share the tracking details with our customer service contacts. If a customer self-ships the product, the cost may not be reimbursed to the customer. We will not be responsible for any loss or damage during transit if customer self-ships the product to us.
    • FONACC shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage, including consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in FONACC products. 
    • While FONACC makes every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.

    Out of Warranty

    If a product that is out of warranty and develops any defect, there will be no replacement permissible. However, the company will try to repair the product, on a chargeable basis, if repair is possible.

    Warranty is not applicable in any of the following cases:

    In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures. Wear and tear that occurs due to regular usage of the device will also not be covered under warranty. 

    This warranty will automatically terminate on the expiry of the warranty period as stipulated (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

    Shipping and Return Policy

    FONACC delivers your products as soon as possible. We offer free shipping on all orders placed on 

    Shipping information

    Each order can be shipped only to a single address, which is specified at the time of placing the order. If you wish to ship products to different addresses, you will need to place multiple orders. 

    We attempt to make deliveries within 7 days in all parts of India, except in circumstances out of our control. In such cases, you can track delivery by quoting ID on our website.

    A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.

    (Tracking will be active once the product is dispatched)

    Order payment

    You can pay for your order via cash on delivery (COD) or through prepaid options. Please note that FONACC does not provide COD services for all pin codes.

    You can enter your pin code during checkout to confirm if COD is available for your address.

    Order Invoice 

    Every order is shipped with an invoice from FONACC which you can download from below.

    Cancellation Policy

    You can cancel your order only before it has been dispatched, please call on our customer care number +91 9930042772 or from my account section after login. 

    Delayed delivery of the product

    If the order is not delivered within the designated time period, you can choose to cancel the order. We will refund the full within 14 days. (FONACC can not be held responsible for delays in refund processing caused by banks, calamities or national holidays).

     Law and Jurisdiction

    These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at MUMBAI.